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What or who is RS-Sales?

My name is René Sauer, I was born in 1979 and grew up in the north-eastern corner of Baden-Württemberg, where I still live with my better half and two 18-year-old boys who are now spreading their wings, as well as cats, a dog and horses. Our eldest daughter is already standing on her own two feet at the age of 24.


I have been working in the field of alternative and complementary medicine for 10 years now and during this time I have had the opportunity to meet many incredibly interesting people, deepen my knowledge, read and educate myself, discover new paths with others who are also curious and eager to learn, and learn a great deal for my own life.


A few years ago, an opportunity arose and I decided to become self-employed as a freelance sales representative.

My area of activity mainly covers Germany, Austria and Switzerland.

But I also travel to other European countries and can be found teaching courses and seminars in Portugal, Copenhagen and England, for example, and I also have customers from other EU countries in my customer base.


So what exactly are my main tasks?


  • Competent advice on all aspects of all the equipment I offer.
  • Sales
  • Customer support AT ANY TIME – even and especially after your purchase
  • Help with questions and, of course, with any problems that may arise

 

I usually talk to my customers to find out exactly what their objectives are and then advise them on which devices are best suited to their goals. When you make a purchase, I will provide you with comprehensive training on your devices, enabling you to use them and imparting all the necessary knowledge.


However, just as important to me is the service AFTER a purchase, or after-sales support, as it is so nicely called these days. If, for example, you are unable to send items by post for testing, I will try to find a solution.


Example of a customer from Zurich (Switzerland):


After 12 years of operation, he had to have a laser diode replaced and didn't have time to run errands or drive to the factory himself, so I took care of it (on a public holiday and even though the equipment in question was not sold by me at the time) in exchange for reimbursement of the expenses. Why? Because that is exactly what I understand service to be.


I stand behind my recommendations and the devices I sell 100%. Only what you yourself understand and are convinced of can and should be presented to others and offered for sale if necessary. I am usually available for my customers Monday to Saturday from 9 a.m. to 9 p.m. by telephone and WhatsApp, and often also outside these hours by email. I define myself by providing impeccable and comprehensive customer service at all times, without cutting corners. I put my heart and soul into this job and want to clearly differentiate myself from other providers who, for example, also generate additional income through sales but neither do this as their main profession nor want to or are able to offer such a professional and comprehensive service. But especially when it comes to high-quality devices that require intensive consultation, I believe that decent service is essential.